FAQ's

The Double Link function enables two devices, acting as intercoms, to remain connected to their respective phones, facilitating communication between the pilot and passenger. It also allows each user to independently manage their phone calls.

No, the intercom function is temporarily disabled during a phone call and resumes once the call ends. The passenger cannot listen to the pilot’s conversations.

No, if the pilot or passenger starts playing music, the intercom function will automatically be disabled.

This issue may be caused by interference due to your phone's connection to the communication tower. When traveling at high speeds, your phone may switch between different cell towers, briefly disconnecting from one and reconnecting to another, which can disrupt your call.

Yes, you can adjust the volume using your phone, GPS, or MP3 player connected to the Twiins® device. It’s highly recommended to set the volume for both calls and music before you start driving.

Several factors affect call quality while driving, such as the position of the headphones, the distance between the speakers and your ears, aerodynamics, engine noise, and other environmental sounds. For optimal sound quality, we suggest limiting your speed to around 80 km/h. Important: Always set your preferred call volume before you begin your ride.

Yes, the Twiins® audio device will work for listening purposes, but phone calls and other functions requiring a cellular signal will not be available.

The microphone is water-resistant. However, the main audio device does not require waterproofing, as all critical electronics are protected under the helmet.

All Twiins® devices come with a voice activation feature, enabling you to answer calls just by saying “Hello” or any other word when you hear the call tone.

Ensure you hear the audio signal when first pairing the devices to confirm the process. If the intercom function is temporarily disconnected (which can happen if you press the microphone button to avoid distractions during the ride), press the headset button again to reestablish the connection. If pairing is active and you still can't hear after pressing the button, please verify that the devices are correctly paired.

You can use your Twiins® as an intercom by pairing Twiins® headset device with any other Twiins® headsets or standard intercom devices. This setup will enable the intercom function.

Yes, Twiins® devices let you connect to your playlist and enjoy music while on the move. You can check your phone’s specifications for audio compatibility.

The music volume is controlled by the connected device, whether it’s an MP3 player, phone, or GPS. Several factors affect the music volume while driving, including the position of the headphones, the distance between the speakers and your ears, aerodynamics, engine noise, and environmental sounds. Because of these variables, it's not possible to specify a precise speed at which music quality remains acceptable.

Warning: Ensure you adjust the music volume before you start riding.

No, each Twiins® device will only play music from the phone or MP3 player it is paired with.

You can pair your Twiins® with multiple phones, but you can only actively connect and use one phone at a time.

If you use your Twiins® device frequently, charge it until the LED turns blue. A flashing red light indicates a low battery, while a solid red LED shows the device is charging.

If you won’t be using the Twiins® device for an extended period, make sure to charge it at least once every 6 months to keep the battery in good condition. Regular charging helps prevent battery damage.

You’ll hear 'Battery low,' and the LED will flash red repeatedly until the battery is fully depleted.

For safety reasons, we recommend placing the device in the motorcycle handlebar.

Any phone with Bluetooth® 4.2 or higher that supports downloading the Zello® App is compatible.

Yes, except in countries with restrictions on certain technologies.

*Zello® is a registered trademark, and the app's availability may vary depending on the region or restrictions in place.

Regular voice calls take priority and can be answered directly with a voice command.

No, your voice call will not be interrupted, and you'll receive alerts after the call ends.

*Zello® is a registered trademark, and the app's availability may vary depending on the region or restrictions in place.

There’s no limit to how many users can be added to a channel, but only 7,000 users can be active at the same time.

*Zello® is a registered trademark, and the app's availability may vary depending on the region or restrictions in place.

There is no distance limit, as long as your phone has mobile coverage.

*Zello® is a registered trademark, and the app's availability may vary depending on the region or restrictions in place.

The app uses 20 kB per hour when idle and between 12 kbps and 45 kbps while talking, depending on the connection type.

*Zello® is a registered trademark, and the app's availability may vary depending on the region or restrictions in place.

It lasts up to 800 hours on standby and up to 500 hours during use.

Pairing the Twiins® Mobility Smart Button:

1. Ensure your phone’s wireless connections are ON.

2. Ensure no other wireless connections are around.

3. Ensure Geolocation is enabled on your phone.

4. Long press the smart button until it flashes red and blue continuously.

5. Open the Zello app and go to Menu  Options (Android) or Settings (IOS) Push-to-talk button.

6. Press the blue “+” bottom right of the screen (Android) or blue “Add new devices” (IOS).

7. Short press the Smart Button. The new button is added to the list as “Blu-PTT”.

8. The Smart Button will flash blue every 30 seconds 10 times, when paired.

Pair Bluetooth® Headset

Follow the instructions in the Twiins® Headset manual or the manufacturer’s instructions for any other wireless headset you are using.


Note:

• Ensure your audio device is selected as the source for voice and sound in the Zello® App.
• If Geolocation in your smartphone is not enabled, Zello® and the Smart Button may not function properly.

Unlike traditional intercom devices, which require maintaining distance and position within the group, this is not necessary with Twiins®.

If a group member loses coverage temporarily, they will receive any missed messages once coverage is restored. This situation does not impact the connectivity of the other group members.

The app will send and receive communications as long as your phone has a data signal. If your phone temporarily loses signal, the app will register your voice but won't send or receive messages. Once your phone regains signal, the app will reconnect, sending any queued messages and receiving messages from your friends.

Yes, you can. Please note that phone calls will take priority.

Yes, once your phone call ends, you will receive the messages from the group.

It has a waterproof and dustproof protection level of IPX5.

Try pairing your Smart Button again through the Bluetooth® settings on your device.

Ensure that you’ve granted the necessary permissions for the app to control Bluetooth® devices. Open the app and keep it running in the background. 

For Android devices, enable Bluetooth® and select the Twiins® Smart Button.

Then, return to the app settings and select Twiins® Button as your preferred device.